Contact

CPNI Policy

Trunk.us. and its affiliates are committed to maintaining the privacy of its clients. Trunk.us’s Privacy Policy outlines what we collect in the way of Personally Identifiable Information (PII), In addition to PII, we are obligated to give additional protections to certain information about how you use your services.

In this section, we describe what information we protect and how we protect it.

CPNI PROTECTIONS

As a Trunk.us client, you have the right, and Trunk.us has a duty, to protect the confidentiality of certain information pertaining to the services we provide to you. This includes: (1) information about the quantity, technical configuration, type, destination, location, and use of such services, and (2) related billing information. When matched to your name, address, and telephone number, it is known as “Customer Proprietary Network Information,” or “CPNI” for short. Examples of CPNI include information typically available from telephone-related details on your monthly bill, technical information, type of service, current telephone charges, long distance and local service billing records, directory assistance charges, usage data and calling patterns.

CPNI does not include things like customer name, address, or telephone number; aggregate information or data that is not specific to a single customer; customer premises equipment; and Internet access services.

Unless Trunk.us obtains your approval, Trunk.us may not use your CPNI to market products and services to you other than for the category of services you currently have with us.

APPROVAL

From time to time, Trunk.us would like to use your CPNI and provide you with information about Trunk.us’s related products and services in addition to special promotions. With your consent, Trunk.us will be able to share your CPNI with our parent company, affiliates and agents. The use of CPNI may also provide Trunk.us the ability to offer products and services tailored to your specific needs.

You have the right to change your preferences on how we may use your CPNI. At any time you may change that preference by calling us on the numbers listed on our website. If you deny or restrict Trunk.us from using your CPNI, you will suffer no effect, now or in the future, on how Trunk.us provides any services to which you subscribe. Any denial or restriction will remain valid until your services are disconnected or you change the level of permission or denial of CPNI use.

DISCLOSURE OF CPNI

Trunk.us may disclose CPNI in the following circumstances:

  • With client approval.
  • When disclosure is required by law or court order.
  • To protect the rights and property of BCM One or its other clients and service providers from fraudulent, abusive, or unlawful use of services.
  • In response to a service provider’s request as to whether a client has a preferred interexchange carrier (PIC) freeze on their account.
  • For directory listing services.
  • To provide services, including assistance with trouble associated with your services.
  • For billing and invoicing.

CLIENT AUTHENTICATION

Trunk.us will request a list from the client of authorized individuals who may request Technical Support or request information related to the account. In the event of the Administrative authorized contact needing to be changed, the request must be submitted via fax and be on company letterhead.

Clients calling us can discuss their services and billings with a Trunk.us representative once that representative has verified the caller’s identity. There are three (3) methods by which Trunk.us will authenticate the identity of the caller:

  • confirming a pre-established password and/or PIN;
  • with an immediate call back to the telephone number associated with the services purchased; or
  • by mailing the requested documents to the client’s address of record.

Passwords and/or PINs should not be any portion of the person’s social security number, mother’s maiden name, telephone number associated with the client’s account or any pet name. In the event the caller fails to remember their password and/or PIN, Trunk.us will ask the caller a series of questions known only to the caller and Trunk.us in order to authenticate the caller. In such an instance, the caller will then be required to establish a new password/PIN.

Calls to open a trouble-ticket because of out-of-service conditions will not require the above-mentioned Authorized Contact authentication.

The client is responsible for maintaining and updating the Authorized Contacts list. Trunk.us will not be responsible for notifications missed due to out-of-date Authorized Contact information.

NOTIFICATION OF CHANGES TO THIS POLICY

Any changes to this CPNI policy will be posted on https://www.trunk.us.com/ or in other places we deem appropriate and effective as set forth in any updated policy. If you decide to continue receiving your services after we make any changes to this CPNI Policy, you shall be deemed to have given express consent to the changes in the revised policy.

If you wish to opt-out of receiving marketing messages for new products and solutions based on CPNI complete and submit the contact form on the Trunk.us website stating so. Opting-out of CPNI marketing will not unsubscribe you from other types of marketing communications from Trunk.us, nor will it cancel our use of your CPNI to offer additional services for products you already purchase from Trunk.us.